Frequently Asked Questions

Find answers to common questions about Dubook, event creation, ticketing, and more.

Can't find what you're looking for? Contact our support team for assistance.

What is Dubook and how does it work?
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Dubook is an event management platform that helps you create, manage, and promote events. You can create events, sell tickets, manage attendees, and track your event performance all in one place.

How do I create an event?
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Simply sign up for an account, go to your dashboard, and click 'Create Event'. Fill in the event details, set up ticketing options, and publish your event. It's that easy!

What payment methods do you accept?
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We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and various other payment methods depending on your region.

Can I get a refund for my ticket?
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Refund policies are set by the event organizer. Please check the specific event's refund policy. If you need assistance, contact the event organizer directly.

How do I contact event organizers?
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You can contact event organizers through the 'Contact Organizer' button on the event page, or through the contact information provided in your ticket confirmation email.

Is my personal information secure?
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Yes, we take data security seriously. We use industry-standard encryption and security measures to protect your personal and payment information.

Can I transfer my ticket to someone else?
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Yes, most tickets are transferable. You can transfer your ticket to someone else through your account dashboard under 'My Tickets'.

What happens if an event is cancelled?
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If an event is cancelled, you will be automatically refunded according to the event's refund policy. You'll receive notification via email with details about the refund process.

Do you offer customer support?
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Yes, we offer 24/7 customer support. You can reach us through the contact form on our website, via email at support@dubook.com, or through our live chat during business hours.

How do I become an event organizer?
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Anyone can become an event organizer! Simply create an account, verify your email, and you can start creating events immediately. For large-scale or commercial events, we recommend upgrading to a premium plan for additional features.